Bank of baroda net banking error and solution

1. USER IDS
   In case the user id is not received by the customer or he has forgotten the same then the following measures are to be adopted:
2. The any issue for Retail customer has to call the toll free no from his Registered mobile number(RMN) to obtain his USERID.
3. When the branch receives the re-request from the Corporate Customer for USERID, the branch will invoke the menu option MOBUPLD in Finacle and reconfirm the mobile number as well as the registered email id of the
   customer. The branch will then send a request mail to Baroda Connect department for USERID.
   Prepared and developed by: Baroda connect Team, BCC, Mumbai BCOT_VER1_12012015 2
4. Customer Account is locked: For unlocking the account please follow the below steps :
5. Login to www.bobibanking.com
6. Click Retail user/Corporate User.
7. Enter Retail ID/Corp Id/User ID
8. Then proceed.
   System will prompt for Transaction password (Mandatory) and Mobile no for OTP/QnA for unlocking the Account
   Online.
   STEP Error screen snep shot Action
   Step
   1
   This error message occurs
   ACCOUNT LOCKED
   Step
   2
   Enter Copr Id /User id and Do
   not click on ENTER tab.
   Click on Option a) ACCOUNT
   IS LOCKED CLICK HERE
   Step
   3
   Enter the Transaction
   password which is mandatory
   to unlock the account.
   Prepared and developed by: Baroda connect Team, BCC, Mumbai BCOT_VER1_12012015 3
   Step
   4
   Enter Security answers
   prompted by the system.
   Note : In case you have
   forgotten the answers then
   give 5 wrong attempts and
   repeat step 1 to 3 .
   Step
   5
   Now system will prompt for
   Mobile no for OTP instead of
   Security questions.
   Step
   6
   After enter the correct
   Transaction password and
   Security answers/OTP the
   account will be Unlocked
   successfully.
   Step
   7
   If Retail Users gets an error as
   You are not allowed to
   unlock your account online.
   Please contact Bank of Baroda
   helpdesk for further User should
   contact Toll free Helpline no –
   1800 22 33 44/1800 102 44
   55 to get the Transaction
   password activated. Once
   Password is activated then
   repeat step 1 to 6.
   NOTE:
9. In case corporate customer receives the error mentioned in step 7 then only Baroda Connect Team will activate the account once we receive an email from Branch .
   message.
10. For Security reason activation of account for Retail/Corporate Customers (except for step 7) will not be done at
    our end.
    Prepared and developed by: Baroda connect Team, BCC, Mumbai BCOT_VER1_12012015 4
11. Activation of password (Corporate and Retail Users)
    
12. In case corporate customers receives the error mentioned in step 8 & 9 and branch is unable to activate the
    password through Finacle then only Baroda Connect Team will activate the account once we receive an email
    from branch .
13. For Security reason activation of account for Retail/Corporate Customers (except for step 8 & 9) will not be done
    at our end.
    Prepared and developed by: Baroda connect Team, BCC, Mumbai BCOT_VER1_12012015 5
14. Regeneration of Sign On password for the Users who had already enrolled by setting security Questions and
    answers:
    In such cases where customer has completed enrollment by setting security Question and answers, Regeneration of Sign
    on password cannot be done at our end. Customer has the option to reset password through Forgot Sign
    
    Step
    10
    Customer has to click on
    FORGOT SIGN ON PASSWORD
    link. System will prompt for
    Mobile no for OTP and Security
    Question and answers.
    Answers to the security questions
    then follow step 11 to reset the
    same.
    Step
    11
    Enter Copr Id /User id and Do not
    click on ENTER tab.
    Click on Option b)Reset Your
    answers CLICK HERE
    System will prompt for Mobile no
    for OTP and Transaction
    Password
15. Frequently Ask Question & Tips
16. Length and combination of Password: – Minimum 8 and maximum 16 characters & combination of Alpha; Special character(@#$…)
17. Validity of Password :- For Sign on password is 1 year(365 days) and for Transaction password 360 days
18. Validity of OTP and Tracker ID:- for OTP 3 Minutes and for Tracker ID till med night 11:59 pm
19. SMS for Pull OTP:- SMS on 5616150(premium charge applicable) & for overseas customers use +919176612303
20. Payment to newly registered beneficiary:- After 24 hours of registration (cooling period)
21. Note: Any changes in Finacle for Net banking it will be effected in next day
    For Internet banking service Know How It works and Useful Information on https://www.bobibanking.com/